Privacy Policy

Privacy Policy - The Indian Craftsman

This privacy policy sets out how The Indian Craftsman uses and protects any information that you give The Indian Craftsman when you visit their website and/or agree to purchase from them.

The Indian Craftsman is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

The Indian Craftsman may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes.

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests, if required
  • Other information relevant to customer surveys and/or offers

     

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

 

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sidharthgupta999@gmail.com
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to 32/20 8 marla colony Panipat HARYANA 132103 . or contact us at 8901307288 or sidharthgupta999@gmail.com as soon as possible. We will promptly correct any information found to be incorrect.

At the heart of The Indian Craftsman is a love story—one that is as timeless as the rich traditions of craftsmanship we uphold. Our founders, Deepali and Pran, are not just the creators of this brand, but explorers, visionaries, and storytellers who have traveled the world together, with each journey shaping the brand’s essence. Their passion for excellence, sustainability, and authenticity is woven into every product we offer.

Deepali, a former school teacher, is the creative soul of the company. Her passion for design and her deep connection with the artistry of Indian craftsmanship bring a unique warmth and personal touch to every piece. Her dedication to making homes beautiful and joyful is the core of The Indian Craftsman, where creativity meets purpose, and love is the foundation.

Pran, with over 25 years of expertise in textiles and home products, is the strategic and technical force behind the brand. Having worked with renowned global brands, he recognized the immense gap in the market—excessive branding and supply chain costs that make home textiles unnecessarily expensive. With a profound knowledge of finance and e-commerce, Pran’s vision is clear: to offer beautifully crafted, high-quality products at their true value.

In 2022, Deepali and Pran decided to rebuild their home and take a step further in bringing their love for craftsmanship to the world. Together, they embarked on a journey to directly reach customers across the globe, sharing the beauty of their creations and making homes happy, one rug at a time. Their shared values of integrity, ethical practices, and philanthropy are woven into the very fabric of the brand.

The Indian Craftsman’s story is also deeply rooted in the heart of India’s textile capital, Panipat, Haryana, a city as ancient as the times of the Mahabharata. Here, amidst this rich heritage, Pran and Deepali build each product from the ground up, ensuring that every rug, pillow, or piece of home décor is made fresh and directly from loom to home—cutting out middlemen, massive overheads, and passing on the value to our customers.

Our commitment to sustainability is strong, and we take great pride in choosing only eco-friendly, biodegradable materials for our creations. We believe that crafting beautiful products should not come at the expense of the planet, and each item we create is a testament to our dedication to the environment and future generations.

Deepali and Pran's family is their biggest inspiration. Their two children, Karan and Sidharth, share in this vision. Karan, a nature lover and textile engineer from one of India’s top institutions, brings his deep understanding of fabric and sustainability to the brand. Sidharth, a software developer at a leading U.S. tech company, brings a fresh, innovative perspective on modern business practices.

Together, as a family, we walk hand in hand—guiding The Indian Craftsman forward with love, integrity, and a passion for creating timeless, sustainable pieces for your home. To us, every customer is not just a buyer, but part of the family. We value your trust and work relentlessly to ensure that each product you receive from us is a true reflection of our dedication to quality, ethics, and the love that binds us.

Thank you for choosing us. Your home, your happiness, and your values are what matter most to us. We look forward to being a part of your home, creating warmth, beauty, and lasting memories for you and your loved ones.