Shipping Policy

Shipping Policy - The Indian Craftsman

At The Indian Craftsman, we are dedicated to providing you with high-quality, handcrafted rugs. Please review our shipping policy to understand our processes and ensure a smooth delivery experience.

Production Time

  1. Handmade Rugs: Each rug is handmade with care and attention to detail. Depending on the construction of the rug, production can take between 20 to 45 days. After production it takes about 7-8 days for the product to get delivered to your doorstep anywhere around the globe. 

Shipping Details

  1. Global Free Shipping: We offer free shipping on all products listed on our website, regardless of your location worldwide.
  2. Door-to-Door Delivery: Our shipping service is door-to-door, ensuring a hassle-free delivery experience right to your doorstep.

Cancellation Policy

  1. Order Cancellation: You may cancel your order within 48 hours of placing it. To cancel, please contact our customer service team at [Customer Service Email]. Refunds will be processed within 7 business days using the same payment method you used for the original transaction.

Taxes and Duties

Inclusive of Taxes and Duties: Our shipping includes all taxes and duties. However, any local taxes or duties imposed by your respective region will be the responsibility of the customer and must be paid by them.

At the heart of The Indian Craftsman is a love story—one that is as timeless as the rich traditions of craftsmanship we uphold. Our founders, Deepali and Pran, are not just the creators of this brand, but explorers, visionaries, and storytellers who have traveled the world together, with each journey shaping the brand’s essence. Their passion for excellence, sustainability, and authenticity is woven into every product we offer.

Deepali, a former school teacher, is the creative soul of the company. Her passion for design and her deep connection with the artistry of Indian craftsmanship bring a unique warmth and personal touch to every piece. Her dedication to making homes beautiful and joyful is the core of The Indian Craftsman, where creativity meets purpose, and love is the foundation.

Pran, with over 25 years of expertise in textiles and home products, is the strategic and technical force behind the brand. Having worked with renowned global brands, he recognized the immense gap in the market—excessive branding and supply chain costs that make home textiles unnecessarily expensive. With a profound knowledge of finance and e-commerce, Pran’s vision is clear: to offer beautifully crafted, high-quality products at their true value.

In 2022, Deepali and Pran decided to rebuild their home and take a step further in bringing their love for craftsmanship to the world. Together, they embarked on a journey to directly reach customers across the globe, sharing the beauty of their creations and making homes happy, one rug at a time. Their shared values of integrity, ethical practices, and philanthropy are woven into the very fabric of the brand.

The Indian Craftsman’s story is also deeply rooted in the heart of India’s textile capital, Panipat, Haryana, a city as ancient as the times of the Mahabharata. Here, amidst this rich heritage, Pran and Deepali build each product from the ground up, ensuring that every rug, pillow, or piece of home décor is made fresh and directly from loom to home—cutting out middlemen, massive overheads, and passing on the value to our customers.

Our commitment to sustainability is strong, and we take great pride in choosing only eco-friendly, biodegradable materials for our creations. We believe that crafting beautiful products should not come at the expense of the planet, and each item we create is a testament to our dedication to the environment and future generations.

Deepali and Pran's family is their biggest inspiration. Their two children, Karan and Sidharth, share in this vision. Karan, a nature lover and textile engineer from one of India’s top institutions, brings his deep understanding of fabric and sustainability to the brand. Sidharth, a software developer at a leading U.S. tech company, brings a fresh, innovative perspective on modern business practices.

Together, as a family, we walk hand in hand—guiding The Indian Craftsman forward with love, integrity, and a passion for creating timeless, sustainable pieces for your home. To us, every customer is not just a buyer, but part of the family. We value your trust and work relentlessly to ensure that each product you receive from us is a true reflection of our dedication to quality, ethics, and the love that binds us.

Thank you for choosing us. Your home, your happiness, and your values are what matter most to us. We look forward to being a part of your home, creating warmth, beauty, and lasting memories for you and your loved ones.